FAQs
Yes! All our trees come with clear and simple instructions. Assembly requires no special tools and typically takes between 10 and 20 minutes for larger trees.
It all depends on his size, age and temperament.
- For large cats (Maine Coon, Norwegian Forest Cat, etc.): choose sturdy models with wide platforms and good stability.
- For small cats or kittens : Choose a model with easy-to-reach levels.
- For older or less agile cats : choose a low tree with little height between floors.
Yes, as long as your cat is healthy and enjoys climbing. Wall-mounted trees and floor-to-ceiling models are ideal for active cats. However, for a fearful or older cat, a floor-mounted model is better, as it's more accessible.
Don't worry. 92% of our customers tell us their cat adopted their tree in less than 3 days. And if that's not the case, you have 14 days after receipt to return it to us.
We accept credit card payments (Visa, Mastercard, etc.), PayPal, Apple Pay, and several other secure methods. All transactions are protected by SSL encryption via STRIPE.
Yes, our trees are designed to be stable and secure. For homes with young children, choose a heavy tree or one that is secured to the wall/floor to prevent accidental tipping.
A good cat tree can last for several years , depending on the intensity of use and the quality of the materials. Solid wood or reinforced models often last much better than trees made of cardboard or chipboard.
Our customer service is based in France, and we work with international suppliers for certain models to offer you a wide selection of cat trees, including rare or designer models that are difficult to find in stores.
Wall tree : perfect for saving space and for very active cats.
Floor tree : versatile, it is suitable for all types of cats.
“Floor to ceiling” tree : ideal for small spaces, it offers plenty of height without taking up too much space.
Also think about harmony with your decor: natural wood, clean white, or Scandinavian design... you're sure to find a style that you like.
Our customer service is here to help you. Write to us at service-client@arbresauxchats.com , we respond within 24 hours, Monday to Saturday.